How to find out why Alight Motion is not available for you
If Alight Motion doesn't show up when you search for it in Google Play or the App Store, it could be for one of two reasons:
- It's not supported on your device
- It's not available in your country
On Android, you can go to the Alight Motion page on the Google Play website directly from your phone by using this link: Alight Motion on Google Play. You should see a message telling you the reason why it's not available.
For iPhone/iPad/iPod Touch, you can use this link: Alight Motion on the App Store.
For Mac computers with Apple Silicon, in order to find Alight Motion, you must search under the “iPhone & iPad Apps” category in the App Store.
Why isn't it available on my device? When will it be available?
For more information on whether Alight Motion is available on your device, see this article.
Why isn't it available in my country?
This isn't up to us, we promise.
Even though Alight Motion is free to use, it includes the option to pay to access premium features, which means it counts as a "paid app" in the Google Play Store. This determines whether Google Play is legally able to offer Alight Motion in your country.
For the latest up-to-date list of countries in which Google Play paid apps are available, see this page.
If you have any questions, or if you need further assistance, please feel free to contact us at firstname.lastname@example.org! Please also make sure to reply to any auto responses you may receive, and carefully follow instructions from our support team, so that we can address your concerns! Our normal response time is 1 to 3 business days, due to the volume of tickets we receive, but may be longer during the holiday season (our support team follows Korean and Indonesian public holidays).