To check the status of your membership, you can go to the My Account screen by tapping the icon on the top right of the app’s home screen, which will open the My Account screen.
If you see this on the My Account screen:
This means that you are not signed in to your account. In that case, please tap the Sign In button on the bottom of the screen in order to sign in to Alight Motion. After you have signed in, you should be able to see the details of your account, including any subscription or other benefits you may have! If you have an Alight Motion membership, please note that you need to be signed in with the account you originally used when purchasing the membership.
If you receive any errors, or if you need further assistance, please feel free to contact us at firstname.lastname@example.org! Please also let us know what you’re seeing on screen by sending us screenshots or screen recordings of the issue.
Please also make sure to reply to any auto responses you may receive, and carefully follow instructions from our support team, so that we can address your concerns! Our normal response time is 1 to 3 business days, due to the volume of tickets we receive, but may be longer during the holiday season (our support team follows Korean and Indonesian public holidays).