If you've reached this article, it's likely because you've had an issue trying to export in Alight Motion. We've listed some of the more common errors below. If the following steps do not work for you, please feel free to contact Alight Creative Support via "Email Support" in the Alight Motion side menu on Android, and via support@alightcreative.com on iPhone and iPad.
Figure 1: Alight Motion Home - Tap Hamburger Menu
Figure 2: Alight Motion Home Menu - Email Support
When reporting your export error, please provide a detailed description of your issue, please include the following items.
1. Detailed step-by-step instructions for us to reproduce the issue.
2. A screenshot of the About Screen from the side menu when you enter the app. This screen has a logo on top and information about your device beneath. This will help us to understand your device's capabilities.
3. For free users, please export the project XML. XML can be exported from the project list by long pressing on the thumbnail of the project and then tapping Share, and then XML.
4. For users with a membership to Alight Motion, please export the project package (Alight Link). The project package can help us to understand the issue first hand, by allowing us to test your project directly.
You will receive an automatic reply after sending your email. (Please check your spam folder as it may appear there.) Please follow the instructions at the bottom to proceed to human support. From there, we will investigate the issue. Please know it may take 1-3 business days to receive a human reply, due to the volume of tickets. We appreciate your patience and apologize for any inconvenience.
Errors (Android)
1285 Insufficient GPU RAM (Previously OutOfMemory)
This error is not due to lack of storage space on the device, but may be due to lack of RAM or graphics resources. If you receive this error, please try the following steps.
1. Reboot your device.
2. Make sure no other apps (especially video players or screen recorders) are running. The amount of resources your device has is global for all apps, and if another app is using those resources, we will not be able to access them.
3. Try exporting from the project list. Long press on the project thumbnail, and tap the Share icon in the green bar that appears to see export options. This will use fewer resources than exporting from inside the project.
4. Try exporting from the project list in a lower resolution. This will use even fewer resources.
If 1 -4, you may need to simplify your project. From 2.5.1 onwards, there will a timecode at the bottom of the error message as can be seen below after the "@".
Go to this time (in this case 8:23) in your project, and try any of the following steps.
1. Reduce the number of effects being used at once, especially blurs, glows, and edging effects, as these can be some of the heaviest (computationally expensive) effects.
2. Reduce the number of simultaneous video clips being used at once. Even if they are covered by other layers in the preview they may use resources to export. (Note that tapping the visibility icon will effectively turn off a layer, which may reduce the demand for resources within their duration.)
If these steps don't work, please visit https://alightmotion.com/performanceguide for more information on how you can use less resources in your projects.
Export always stops at X%
If a particular project always stops exporting at the same percentage value every time, then look at that point on the timeline to find the clip causing the problem. For example, if export fails at 25% and the project is 8 minutes long, look at 25% of 8 minutes, or 2:00:00, to find what might be causing the problem. It might be that there is a part of your project that is using too many resources for your device to handle. Please consider going through the steps in the previous section as well.
Video Exports Successfully But Video Clip Thumbnail Flashes on Screen
Video files that have been taken from DVRs or similar technology can sometimes have errors in encoding that will cause a thumbnail from the video to appear in the first frame. This will not appear during editing but it will appear in export. This is currently a known issue with Alight Motion, and we can offer the following workarounds.
1. Trim the first few frames from your video when you import it into Alight Motion
2. Convert all of your affected video files to fix the encoding issue before importing into Alight Motion
Export Errors (iPhone)
If you have any export errors on iPhone, please try the following steps:
1. Reboot your device.
2. Make sure no other apps (especially video players or screen recorders) are running. The amount of resources your device has is global for all apps, and if another app is using those resources, we will not be able to access them.
3. Try exporting from the project list. Long press on the project thumbnail, and tap the Share icon in the green bar that appears to see export options. This will use fewer resources than exporting from inside the project.
4. Try exporting from the project list in a lower resolution. This will use even fewer resources.
If these steps do not help, please contact support@alightcreative.com and follow the instructions listed at the very top of this article.
Comments
7 comments
Admin, I can't sign in Facebook or gmail account, what should I do? Keeps telling Provide error.
The thumbnail flashing on screen always happens to me in between the transition and its really inconvenient, I've tried doing everything you said but nothing works, it doesn't matter what kind of video it is it happens for every type of video with me including mp4 and even if I trim the first few frames it still happens, could you please help?
Projeme giremiyom otomotik olarak çıkılıyor yardımcı olan yokmu yaa
The problem is that when im exporting the video its just says "something went wrong while trying to render and encode your content for sharing" and the errors name. I worked on this video 2 days, and its really upseting that i cant export it.
حل مشكله error 3565 عدم القدره على الدخول عند عدم توفر النت
The problem is "Error 3565" i can't make video again!😭 Help me please!
Error 3635!!! HELP!!!
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