Did you know that you can import custom fonts to Alight Motion? We have a video showing how! You can find it here: https://www.youtube.com/watch?v=cLBmawNnOX0.
If you’re not able to import a font, please make sure that the font file is .ttf (note that some .otf files will work). If the file is compressed (in a .zip, .rar file, or similar file type), please make sure to extract the file first, or else Alight Motion will not recognize it.
If you need further assistance, please feel free to contact us at firstname.lastname@example.org! Please also let us know what you’re seeing on screen by sending us screenshots or screen recordings of the issue.
Please also make sure to reply to any auto responses you may receive, and carefully follow instructions from our support team, so that we can address your concerns! Our normal response time is 1 to 3 business days, due to the volume of tickets we receive, but may be longer during the holiday season (our support team follows Korean and Indonesian public holidays).