If you no longer wish to continue your Alight Motion membership, it is possible to cancel your membership via the Google Play Store or Apple App Store. Here is the full guide on how to cancel your membership:
- Google Play Store: https://support.google.com/googleplay/answer/7018481
- Apple App Store: https://support.apple.com/en-us/HT202039
Please make sure to cancel your membership at least 24 hours before your membership period ends, as automatic renewals are processed just before the beginning of the next period to guarantee uninterrupted service.
If you purchased the subscription on Google Play, you can check your subscription period by going to the Google Play Store app, tapping the profile icon at the top right of your screen, tapping Payments & subscriptions, then tapping Subscriptions. If you purchased the subscription on the App Store, you can go to the Settings app, tap your name, and then tap Subscriptions.
Please note that you will still be able to use your membership for the remainder of the period you have paid for, even after you have cancelled your membership. After the end of the subscription period, the app will automatically revert to the free version.
IMPORTANT: We periodically adjust the subscription rate for new subscribers to account for currency exchange rate differences, VAT adjustments, or price adjustments as our costs to maintain and develop the app change. As long as you remain subscribed, your monthly or annual rate is locked in and will not change. However, if you cancel and later re-subscribe, your rate may change.
If you have any issues with canceling your membership or if you need further assistance, please let us know! Please feel free to reach out to us at firstname.lastname@example.org. Please note that payments are actually handled by the Apple App Store or Google Play Store, so if the issue is related to the Google Play Store or Apple App Store payment system, we may be limited in how we can assist, but we will do our best to point you in the right direction to get further assistance.
Please also make sure to reply to any auto responses you may receive, and carefully follow instructions from our support team, so that we can address your concerns! Our normal response time is 1 to 3 business days, due to the volume of tickets we receive, but may be longer during the holiday season (our support team follows Korean and Indonesian public holidays).