If you would like to request a refund for your membership, we may be able to issue a refund for you, depending on where you bought your membership.
Google Play Store
If you purchased it through Google Play, and it has been less than 48 hours since the transaction, you can request a refund through Google Play directly. Please check this article from Google Play Help for more information: https://support.google.com/googleplay/answer/2479637.
If it has been more than 48 hours since your purchase, you can contact us at support@alightcreative.com and send us the following information:
- The order number of your purchase. You can find it in your email receipts or invoices from Google Play.
- The email address of the Google Play account that was used to subscribe to Alight Motion.
- A screenshot of the My Account screen from Alight Motion. To access this, you can tap the profile icon on the top right of your screen when you first open the app.
This information will allow us to start the refund process for your subscription. Please also note that we may only provide refunds for subscriptions that are still currently active.
Apple App Store
If you purchased a subscription through the App Store, we are unable to issue refunds from our end. You can petition Apple for a refund by following the steps available here: https://support.apple.com/en-us/HT204084. Please note that refunds from Apple are not guaranteed.
After sending a message to our support team, please also make sure to reply to any auto responses you may receive, and carefully follow instructions from our support team, so that we can address your concerns! Our normal response time is 1 to 3 business days, due to the volume of tickets we receive, but may be longer during the holiday season (our support team follows Korean and Indonesian public holidays).
Comments
45 comments
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