Can’t find an article in our Help Center to help you with your issue? No worries. Our Support team is a few taps away and we are always here to help you with any issues you may be experiencing! You can contact us directly by sending an email to support@alightcreative.com.
If you’re using an Android device, you can also reach out to us by opening Alight Motion, going to Settings in the side menu, and then tapping Email Support! This will bring you to the Email app on your device, and you can let us know about the issues that you’re experiencing or any concerns you may have.
Please also make sure to reply to any auto responses you may receive, and carefully follow instructions from our support team, so that we can address your concerns! Our normal response time is 1 to 3 business days, due to the volume of tickets we receive, but may be longer during the holiday season (our support team follows Korean and Indonesian public holidays).
Thank you for your understanding and patience!
Comments
17 comments
My Alight motion app are videos or not exporting why
عند إضافة فديو الا القائمة البرنامج لا يعمل
Error payment
My alight motion app is error now so how I can use this?
hi. our support ticket is (#391076), it would be nice if you see our message there! we had trouble viewing the effects :) i completely understand that you might take longer to reply, but it would be very nice of you if the support team reply quickly! we really need your help on solving this problem.
Hello 7act! Thank you for leaving a comment here! It looks like the Support team has responded to your ticket. Please check and reply to our email so we can learn more about any issues you may be experiencing. Thank you!
Hello
How to unlock effect in alightmotion?
Hello ko mintun! Thank you for leaving comments here! We have created a ticket from your comment. Please check your email inbox and let us know by replying to the email if you have any other question. Thank you!
How can I update my alight motion
Hello ARJUN JADHAV! Thank you for leaving a comment here! We have created a ticket from your comment. Please check your email inbox and let us know by replying to the email if you need further assistance. Thank you!
Hello I came here from my comment on your YouTube and my alight motion doesn't work when I open the app it keeps taking me out of the app
In 4.0 new update .I find so many glitch or you can called a bug . when we use (spherize effect ) and blend that layer with ( lighten & screen) that layer image changes its shape ..!
So please fix this problem. ,🙏 and also so many problem with blending mode in 4.0
Helen
Sandip
Hello, i am done editting just now and when i exported it it kept saying mp4 failed i tried re evaluate video codec performance but it kept happening, this was not often happening yesterday but when i download the new ver (4.0.3) it happend often (sorry for my wrong grammars)
Hallo muje alight matishn ko nam htanu he kese htahu
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